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"Now,
to the mystery of environmental change management. Why aren’t more people using it?" |
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This paper discusses the importance of infrastructure management and the benefits that can result from implementing it. |
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"Outsourcer and customer jointly managing service delivery. |
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This paper discusses outsourcing service delivery; the need for focus on workflow; and management of the underlying critical components of problem, change and inventory to provide both the outsourcer and the customer with the fundamentals necessary to manage in today’s complex environment. |
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